Privacy Policy

Karen’s Holistic Hair Haven
Effective Date: May 2025

At Karen’s Holistic Hair Haven, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, book an appointment, or interact with our services.

1. What Information We Collect

We may collect the following types of information:

* Your name, phone number, and email address
* Appointment details and service history
* Relevant health or hair-related information (shared voluntarily for personalised care)
* Payment and billing information (processed securely via our booking/payment provider)
* Website usage data via cookies (to help improve your online experience)

2. How We Use Your Information

Your information is used to:

* Manage appointments and communicate with you about your bookings
* Provide tailored services based on your needs and preferences
* Respond to enquiries and provide client support
* Send occasional updates, offers, or important service-related notifications (only if you opt in)

3. How Your Information Is Stored

Your personal information is stored securely through trusted platforms (e.g. booking software or encrypted email). We take appropriate steps to ensure your data is safe and never sold or shared with third parties, unless required by law or with your direct consent.

4. Cookies & Website Analytics

Our website may use cookies to collect basic information about how you interact with it, helping us improve functionality and user experience. You can disable cookies through your browser settings.

5. Your Rights

You have the right to:

* Access, update, or correct your personal information
* Request that we delete your information (subject to legal and business requirements)
* Withdraw consent for marketing at any time

To make a request, please email: karen@karensholistichaven.com

6. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on our website.

If you have any questions about this policy or how your data is handled, please contact:
Karen’s Holistic Hair Haven
Email: karen@karensholistichaven.com
Phone: 07962 430 808